General Conditions of Sale for Professionals

General Terms and Conditions of Sale for Professionals

Last update: 28/01/2025

Preamble and definitions

These general terms and conditions of sale apply to all sales concluded on the websites accessible via the URL https://deltavcreations.com/, as well as the sub-site https://academy.deltavcreations.com/.

The https://deltavcreations.com/ and https://academy.deltavcreations.com/ websites are services of the sole proprietorship Delta V Créations – Laura Sofía Urbina EI, located at 5 Amelia Earhart C1-307 31400 Toulouse, France, whose contact e-mail address is contact@deltavcreations.com and whose telephone number is +33 (0) 7 81 77 88 25.

The Delta V Créations website offers a unique selection of hand-embroidered products, entirely designed and made in France. You will discover :

embroidered artworks,
custom-made artistic and fashion creations,
a range of embroidered accessories and costume jewellery.

Each product is designed and produced by Laura Sofía Urbina, the brand’s creator and manager, in her workshop in Toulouse. These unique pieces, crafted with care and creativity, reflect her artisanal know-how and special attention to detail.

The Academy – Delta V Créations website is entirely dedicated to learning and practising Haute Couture embroidery. The site offers a variety of services designed to support embroidery enthusiasts, whether beginners or experienced, on their creative journey.

You’ll find:

online Haute Couture embroidery courses to learn the fundamental techniques,
video tutorials to help you perfect your skills,
embroidery patterns specially designed for practice and progress,
a digital custom design service to create your own Haute Couture embroidery projects,
and in-person workshops for an immersive, hands-on learning experience.

Each service is designed and offered by Laura Sofía Urbina, designer and expert in French Haute Couture embroidery, who shares her know-how with passion from her workshop in Toulouse (France). This site embodies a unique approach, combining tradition and modernity, to pass on the art of embroidery in an accessible and inspiring way.

The Client declares that he/she has read and accepted the GTCS prior to placing his/her Order. Validation of the Order therefore implies acceptance of the GTCS.

Terms defined with a capital letter have the meaning specified below:

Company or Seller

Refers to the sole proprietorship Delta V Créations – Laura Sofía Urbina EI, operating under this name for the purposes of these GTCS.

Site

Refers to the website accessible via the URL https://deltavcreations.com/, as well as the sub-site https://academy.deltavcreations.com/.

In particular, it enables the presentation and marketing of its Goods and Services; access to a Content consultation area, access to an area reserved for Clients, and any other Service provided by the Company.

User

Refers to any individual or legal entity accessing, browsing or using the Site on a non-contractual basis.

Good or Product

Refers to any item, whether physical or digital, offered for sale on the Site – available to Order – including in particular:

Embroidery projects (PDF or other downloadable formats);
Custom digital embroidery patterns;
Embroidery kits, accessories and tools.

Service

Refers to the set of services offered for sale on the Site – available on Order – and in particular the:

On-line training (access to a variety of digital resources: documents, videos, presentations, etc., making up the teaching aids);
Face-to-face embroidery classes, workshops and courses.

Order

Refers to any purchase or subscription made by a Client to the Company via the Site, relating to a Product or Service.

Client or Buyer

Refers to any natural person or legal entity, professional or otherwise, who has placed an Order with the Company via the Site.

General Terms and Conditions of Sale or GTCS

Means this document, including any other content expressly referenced on the Site, which governs the contractual relationship between the Company and its Clients.

Identifiers

Refers to the confidential information (user name and password) provided by the Company to the Client, enabling the latter to access his Personal Space or the subscribed Service.

Partner

Refers to any professional or third-party organisation working with the Company to provide a Service, and to which the Client may be directed in this context.

Training

Refers to any training offer (online or in person) presented on the Site, consisting of art embroidery educational content enabling all enthusiasts to follow embroidery courses such as: videos, audio recordings, written documents, downloadable media and other educational resources.

Beneficiary or Recipient

Refers to any natural person who benefits from one or more Trainings purchased online on the Site by a Client, either for themselves or as the recipient of a gift. The Beneficiary may be the same person as the Client or a different person.

Refers to all digital data and information provided by the Company, whether free of charge or for a fee, as part of access to the Site, including in particular: texts, images, illustrations, videos, graphics, logos, icons, sounds and audio recording software, teaching aids and digital documents.

Personal Space

Means the online interface made available to the Client by the Company, accessible via the Client’s Identifiers, and enabling the Client to access the Services or information relating to the Order.

Protected Elements

Refers to all intellectual property rights held exclusively by the Company, including but not limited to its brands, logos, creations, models, advertising materials, products, representations of its products, patents, business secrets, know-how, as well as any other distinctive or original element belonging to the Company and likely to be protected by intellectual property rights.

Article 1 – Principles

These GTCS express all the rights and obligations of the parties in the context of their contractual relationship. The Client is therefore deemed to accept them without reservation.

The Company and the Client agree that these GSC govern their relationship exclusively. These GTCS are in force from the date of their publication on the Site and may be modified at any time. The applicable GTCS are those in force at the time the Order is validated.

The GTCS take effect from the date of their update, which is indicated at the top of these GTCS, and apply to the exclusion of all other conditions, in particular those applicable to sales in shops or via other distribution and marketing channels.

The GTCS are accessible at all times on the Site and take precedence, where applicable, over any other version, whether previous or future.

If a condition of sale is lacking, it shall be deemed to be governed by the practices in force in the distance selling and service provision sector whose companies have their registered offices in France.

Before placing any Order, the Client declares that he/she has read and accepted the GTCS, which implies unreserved acceptance of the GTCS.

Article 2 – Content

The purpose of these GTCS is to define the rights and obligations of the parties in connection with the online sale of Goods and Services offered by the Company to the Client from the Site.

The Client may, at any time, request a copy of the version of the GTCS applicable to his/her Order. No special terms and conditions issued by the Client may be added to or substituted for these GTCS.

The Company reserves the right to establish specific conditions applicable to certain Goods, Services or special offers, which will be communicated to the Client before the Order is placed.

The fact that the Company does not assert a breach by the Client of any of its obligations hereunder shall not be construed as a waiver of its right to assert such breach at a later date.

Article 3 – Pre-contractual information

Prior to placing an Order and entering into a contract, the Client acknowledges having been provided, in a legible and comprehensible manner, with these GTCS and with all the information listed in article L. 221-5 of the French Consumer Code.

The following information is provided to the Client in a clear and comprehensible manner:

the essential characteristics of the Good or Service;
the price of the Good or Service and/or the method of calculating the price;
where applicable, any additional transport, delivery or postage charges and any other charges that may be payable;
in the absence of immediate performance of the contract, the date or deadline by which the Company undertakes to deliver the Good, regardless of its price;
information relating to the identity of the Seller, its postal, telephone and electronic contact details, and its activities, information relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and terms of implementation of guarantees and other contractual conditions.

Article 4 – Information on Goods and Services

Description of Products

A Good or Product means any item, whether physical or digital, offered for sale on the Site – available to Order – including in particular:

Embroidery projects (PDF or other downloadable formats);
Digital embroidery patterns;
Embroidery kits, accessories and tools.

The Company offers embroidery projects exclusively in dematerialised format. No physical product is sent by post, unless the Client purchases a kit of materials and supplies. In this case, the kit is sent by post in accordance with the terms and conditions indicated on the Site. When an Order is validated, the Client receives an e-mail containing download links within a few minutes. These links enable the Client to download the digital Products in the form of a .pdf file, which may be printed by the Client or viewed on screen.

The Company declines all liability in the event of an error in the e-mail address entered by the Client when placing the Order.

The Products governed by these GTCS are those which appear on the Seller’s Site and which are indicated as sold and dispatched by the Company. They are offered subject to availability.

The Products are described and presented as accurately as possible. However, the Seller may not be held liable for any errors or omissions in this presentation. The photographs of the Products are for illustrative purposes only and are not contractually binding.

The Client may consult the detailed presentation of the Goods directly on the Site. This information is summarised on the Order page and in the confirmation e-mail sent after the Order has been validated. All Product offers are subject to change; only the Product described at the time the Order is placed shall be binding on the Client.

Description of Services

A Service refers to the set of services offered for sale on the Site – available on Order – and in particular the following Services:

On-line training (access to a variety of digital resources: documents, videos, presentations, etc., making up the teaching aids);
Face-to-face embroidery classes, workshops and courses.

The Client can consult the detailed presentation of the Services directly on the Site. This information is summarised on the Order page and in the confirmation e-mail sent after the Order has been validated. All Service offers are subject to change; only the Service described at the time the Order is placed is binding on the Client.

Where a contract relates to the provision of digital content or services (to the exclusion of other types of services), these are provided ‘as is’, without any guarantee of a minimum level of service quality.

The Services governed by these GTCS are described and presented as accurately as possible. However, the Company may not be held liable for any errors or omissions, unless these relate to a substantial element of the offer.

The Service subscribed to by the Client is provided in its version up to date on the date of purchase. Subsequent updates are not included in the initial price of the Service.

The Service is available to the Client for the period specified on the Site when the Order is placed. If no duration is specified, the Service remains accessible for a minimum period of one year from the date it is made fully available. After this period, the Company reserves the right to withdraw access to the Service at any time.

For online training courses or any other offer of access to digital content, the media provided (PDF, audio or video) must be downloaded by the Client in their latest version before the expiry of their access rights to the Service.

Description of Trainings

The Training Courses offered by the Company are available in different types, depending in particular on the level of the Beneficiary. Each Training Course is described in detail on the Site, including its teaching methods (with, where applicable, additional information concerning the equipment or materials required for participation, but not included in the price of the Training Course), the number of hours, prices, etc.

The Company reserves the right to modify the Training Courses offered at any time. However, any Training already purchased will be provided in accordance with the conditions in force at the time of purchase by the Client. Clients are advised to consult the Site before placing any new Training Orders in order to check the latest information.

For some Training Courses, the purchase of equipment, materials and/or supplies is required to ensure that the Training Course runs smoothly. The Company may offer such equipment and/or materials and/or supplies in the form of kits. The Client is free to purchase these kits offered by the Company or to obtain the necessary equipment by its own means.

The Company declines all liability in the event of any problem relating to the proper conduct of the Training if the Client chooses to obtain the equipment, materials and/or supplies by its own means, other than in accordance with the recommendations provided.

Information concerning the equipment and/or materials and/or supplies required, as well as their prices, is available on the Site, in the description of the Training Courses concerned, or can be obtained by contacting the Company directly.

For face-to-face Training, the equipment and/or materials and/or supplies are not sold online. They must be purchased and paid for directly from the Company at the Training venue, before the Training begins.

Article 5 – The Order

The Client may place an Order online, from the online catalogue of Goods and Services and using the form provided therein, for any Product, subject to availability.

The Client will be informed of any unavailability of the Product ordered.

Order Process and Client Responsibility

After selecting the desired Product or Service on the Site, the Client is redirected to an Order page where he/she must enter his/her contact details and payment details (payment in one go or in several instalments, choice of payment method).

The Client is solely responsible for the accuracy of the information provided when placing the Order. They guarantee that this information is complete, accurate and truthful, and undertake not to impersonate anyone. In particular, the Client must have a valid and functional e-mail address, enabling him/her to receive Order confirmations, download links, access codes to the digital Services or any other information required to complete the Order.

The Company may not be held liable for the consequences of erroneous, incomplete or false information provided by the Client. Any error or omission preventing the delivery of a Product or the provision of a Service shall be the sole responsibility of the Client.

For the Order to be validated, the Client must accept these GTCS by clicking where indicated. They must also choose the delivery address and method (if applicable), and finally validate the payment method.

The sale will be considered final:

once the Company has sent the Client confirmation of acceptance of the Order by e-mail;
and once the Company has received payment in full.

Capacity to Contract and Client Guarantees

By validating an Order, the Client declares that he/she is of legal age and legally capable of entering into a contract in accordance with the legislation in force in his/her country. If the Client is acting on behalf of a third party, they guarantee that they have a valid mandate authorising them to subscribe to the Product or Service on behalf of this person.

The Client undertakes to use a method of payment for which he/she holds the necessary authorisations. They guarantee the Company against any unauthorised or fraudulent use of the payment method selected when validating the Order.

In the absence of proof to the contrary, the data recorded by the Site shall constitute irrefutable proof of all exchanges, acceptances and transactions between the Client and the Company.

Order validation and commitment

All Orders placed with the Company are considered firm and definitive. It implies full and complete acceptance of these GTCS under the conditions set out herein, as well as the Client’s obligation to pay the full amount corresponding to the Product or Service ordered.

Validation of an Order implies acceptance of the prices, descriptions and characteristics of the Products and Services offered for sale. Any dispute relating to these elements must be dealt with within the framework of the exchanges or guarantees described below.

The Company reserves the right to suspend or block an Order in the event of non-payment, incorrect address or any other problem relating to the Client’s account, until the situation has been fully resolved.

Once the Client has read and accepted the GTCS on the Order page, they will be taken to a summary page detailing the information relating to their Order. They must check this information, correct any errors if necessary, and then provide their bank details to validate the payment. Final confirmation of the Order by a second click constitutes final and irrevocable confirmation of the Order.

For any questions relating to the processing of an Order, Clients may call the following telephone number: +33 (0) 7 81 77 88 25 (cost of an international call), on the following days and at the following times: Monday to Saturday, 9 a.m. to 6 p.m., or send an e-mail to the Seller at the following e-mail address: contact@deltavcreations.com.

Invoicing and management of contractual documents

The Company uses Henrri, a third-party software package, to issue and manage quotations and invoices relating to Orders placed on the Site.

As such, certain information provided by the Customer when placing an Order (surname, first name, address, invoicing details) is processed via this solution to enable contractual documents to be generated and sent.

Henrri applies its own Privacy Policy, which the Customer is invited to consult on their official website. The Company cannot be held responsible for the processing of Data carried out by this third-party service provider.

The Customer may receive their invoice by email or, where applicable, access their documents via the Henrri customer area, if this service is activated by the Company.

For further information on the protection of personal data, please refer to the Site’s Charter on the protection of personal data, which can be accessed from the ‘’Privacy Policy‘’ section.

Article 6 – Electronic signature

The provision of the Client’s bank card number online and the final validation of the Order shall constitute:

proof of the Client’s agreement;
payment of the sums due for the Order placed;
signature and express acceptance of all the operations carried out during the Order on the Site (ticking and unticking boxes, validation clicks, etc.).

In the event of fraudulent use of a bank card, the Client is invited to contact the Company on the following telephone number: +33 (0) 7 81 77 88 25.

Article 7 – Order Confirmation

The Company shall send the Client an e-mail confirming and summarising the Order as soon as the payment has been validated by the Company or its payment service provider.

Article 8 – Proof of transaction

The electronic registers kept in the Company’s computer systems, under reasonable security conditions, are proof of the exchanges, Orders and payments made between the parties. Order forms and invoices are archived on a reliable and durable medium, which may be presented as proof should the need arise.

Article 9 – Price

The Company reserves the right to change its prices at any time, but undertakes to apply the prices in force at the time the Order is placed, subject to availability of the Products and Services on that date.

Prices are given in euros (€) and include VAT. They do not include delivery charges, which are invoiced in addition and indicated before the Order is validated. Prices include the VAT applicable on the date of the Order and any change in the applicable VAT rate will automatically be reflected in the price of the Products and Services in the online shop.

Payment of the full price must be made at the time the Order is placed, unless the Company gives its prior written consent. At no time may the sums paid be considered as deposits or advance payments, unless otherwise specified in the special conditions agreed with the Client.

If one or more taxes or contributions, in particular environmental taxes, are created or modified, either upwards or downwards, this change may be passed on to the sale price of the Products and Services.

In accordance with article 261-4-4° of the French General Tax Code, the teaching services offered on the Site are exempt from VAT.

In the case of international sales, all customs duties and applicable taxes are the sole responsibility of the Client. The Company declines all liability in this respect, as these obligations are the sole responsibility of the Client.

Down payment for personalised and/or customised products

For the creation of personalised or made-to-measure Products, the Company may require the payment of a deposit corresponding to 50% of the total amount of the Order including VAT, unless another amount has been expressly agreed between the Client and the Company.

This non-refundable deposit formalises the final validation of the Order and the start of the creative work. By accepting these GTCS, the Client acknowledges that he/she waives any right of withdrawal for personalised or made-to-measure Products, in accordance with the provisions of article L.221-28 of the French Consumer Code.

Any cancellation of the Order after payment of the deposit shall not entail reimbursement, except in the event of force majeure or cancellation of the Order by the Company.

Price reductions

The Customer may benefit from special discounts and rebates, where applicable, in accordance with the special conditions specified at the time of the Order. These discounts may not be accumulated, unless explicitly stated otherwise.

Payment terms for personalised and/or made-to-measure products

Orders must be paid for using the payment methods indicated on the Site or agreed with the Company.

Payment for personalised and/or made-to-measure Products may be made using the following two methods:

1- Full payment:

The Client may choose to pay 100% of the amount including VAT at the time of the Order. In this case, no additional payment will be required at a later date.

2- Payment on account:

The Client shall pay the deposit agreed with the Company, corresponding to 50% of the amount of the Order including VAT (or any other sum expressly agreed with the Company), at the time of the Order. This deposit is non-refundable, except in the event of force majeure or cancellation by the Company.

The remaining balance must be paid before the Products are dispatched or in accordance with the terms and conditions communicated to the Client at the time of the Order.

Late payment penalties

Any delay in payment will automatically result in the application of late payment penalties calculated at the legal interest rate in force, increased by 10 points. A fixed indemnity for collection costs, set at €40, will also be charged for each unpaid invoice, in accordance with legal provisions.

Reservation of ownership clause

The Company retains ownership of the Products sold until full and final payment of the price by the Client, in principal and accessories. In the event of non-payment within the agreed timeframe, the Company reserves the right to demand the return of the Products at the Client’s exclusive expense.

Training Prices

The prices of the Trainings are those in force on the Site on the day the Order is placed. The prices of the Trainings may change, but the price changes will not apply to Trainings already purchased by the Client at the time of the price change.

Prices only include participation in the Trainings concerned.

For certain Trainings, the purchase of equipment, materials and/or supplies is required to ensure that the Training runs smoothly. Information concerning the equipment and/or materials and/or supplies required, as well as their prices, is available on the Site, in the description of the Training concerned, or can be obtained by contacting the Company directly.

Deposit for in-person trainings

In the case of in-person Training, the Company may require payment of a deposit corresponding to 50% of the total amount (including VAT) of the Order, unless another amount has been expressly agreed between the Client and the Company.

The purpose of this deposit is to reserve the Client’s place on the Training Course. It is refundable up to 10 calendar days prior to the Training date, subject to the Client’s written request for cancellation sent to the Company. After this deadline, the deposit paid will not be refunded, except in cases of force majeure.

Article 10 – Amounts due

Validation of the Order shall entail immediate payment of all amounts due in respect thereof. By validating the Order, the Client authorises the Company, or its Partners and payment service providers, to send the necessary instructions to its bank to debit the bank account indicated at the time of the Order, in accordance with any due dates specified in the Order summary.

Article 11 – Payment methods

This is an Order with a payment obligation, which means that placing the Order implies payment by the Client.

To pay for their Order, Clients may choose from any of the payment methods made available by the Company and listed below. The Client guarantees the Seller that he/she has the necessary authorisation to use the method of payment chosen by him/her when validating the Order form.

Payment of the price shall be made in full on the date of the Order, using the following methods:

Bank transfer;
Bank card (stripe);
Paypal.

The Company reserves the right to suspend any Order processing and any delivery of Products and/or any provision of the Service in the event of refusal to authorise payment by bank card by officially accredited organisations or in the event of non-payment. In particular, the Company reserves the right to refuse to make a delivery or to honour an Order from a Client who has not paid in full or in part for a previous Order or with whom a payment dispute is in progress.

By providing their bank details when placing an Order, Clients authorise the Company to debit their account for the amount indicated on the Site for the corresponding Good or Service. The Client guarantees that he/she is of legal age and has the necessary authorisations to use the method of payment chosen when validating the Order.

The Company reserves the right to request additional documents from the Client in order to validate the payment, in particular on the basis of information from its Order analysis system. The transmission of these documents is a prerequisite for confirmation of the Order. In order to combat fraud, a visual check of the means of payment may be carried out before the Product or Service is made available. In the event of fraudulent use of their bank card, the Client must immediately inform the Company, without prejudice to the steps to be taken with their bank.

In the event of default or late payment by the Client, whether a consumer or a professional, the interest and penalties provided for by law will apply.

If the Company offers payment in several instalments, this is a payment schedule for a fixed lump sum, and not a subscription or a payment without commitment. The full amount due remains payable, regardless of the number of instalments scheduled. The last instalment is never due more than three months after delivery of the Product or Service, or closure of access to the Service. This payment option does not constitute a credit or microcredit.

In the case of any payment by instalments, the first instalment shall be debited on the date of the Order, with subsequent instalments being debited at the intervals specified in the Order summary (by default, monthly, unless otherwise specified). The Client guarantees that his/her bank details are valid until the last debit. The Company reserves the right to refuse payment in several instalments if the bank card expires before the last instalment or if the secure payment provider objects.

Article 12 – Product availability – Dispatch times – Refunds – Resolution

Except in cases of force majeure or during periods when the online shop is closed, which will be clearly announced on the Site’s home page, the delivery times for Products will be as indicated below, subject to availability. Shipment times run from the date on which the Order is registered, as indicated in the Order confirmation e-mail.

Estimated delivery times for Products:

Metropolitan France and Corsica: approximately 5 working days.
International: between 5 and 10 working days.

At the latest, the Products will be delivered within 30 working days of the conclusion of the contract, as follows: by Colissimo, Mondial Relay or any other similar transport provider.

These times are given for information only and may vary according to logistical conditions or the times imposed by the transport service providers. Once the parcel has been dispatched, the Client acknowledges that the Seller no longer has any control over it, particularly with regard to any delays, losses or damage that may occur. In the event of a problem relating to delivery, the Client must contact the transport service provider concerned directly, while informing the Seller in order to facilitate the follow-up and resolution of the dispute.

In the event of failure to comply with the agreed delivery date or delivery period, the Client must, before terminating the contract, request the Seller to perform within a reasonable additional period.

Should the Client fail to do so by the end of this new period, the Client may freely terminate the contract.

The Client must complete these successive formalities by registered letter with acknowledgement of receipt or in writing on another durable medium.

The contract will be deemed to have been terminated on receipt by the Company of the letter or written document informing it of this termination, unless the Professional has performed in the meantime.

The Client may, however, cancel the contract immediately if the dates or deadlines referred to above constitute an essential condition of the contract for him.

In this case, when the contract is terminated, the Company is obliged to reimburse the Client for all sums paid, at the latest within 14 days of the date on which the contract was terminated.

Unavailability of a Product

If the Product ordered is unavailable, the Client will be informed as soon as possible and will have the option of cancelling the Order. The Client will then have the option of requesting either a refund of the sums paid within 14 days of their payment, or an exchange of the Product.

The Company endeavours to supply the embroidery kits with the materials indicated in the Product description. However, in the event of temporary or permanent unavailability of certain materials, the Company reserves the right to replace them with alternatives of equivalent or higher quality, with characteristics as close as possible to those initially provided.

These substitutions are made with respect for the harmony and quality of the kit, without altering its use or its final appearance. The Customer accepts this principle when placing the Order and may not demand a refund or modification of the kit for this reason.

Article 13 – Terms of delivery of Products and provision of Services

Delivery of Products

Delivery means the transfer to the Client of physical possession or control of the Goods. The Products ordered are delivered in accordance with the terms and conditions and within the period specified above.

The Products are delivered to the address indicated by the Client on the Order form; the Client must ensure that this address is accurate. Any parcel returned to the Seller due to an incorrect or incomplete delivery address will be resent at the Client’s expense. At the Client’s request, an invoice may be sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the Order form.

If the Client is absent on the day of delivery, the delivery person will leave a delivery notice in the letterbox, allowing the Client to collect the parcel at the place and time indicated.

If, at the time of delivery, the original packaging is damaged, torn or open, the Client must check the condition of the items. If they have been damaged, the Client must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged).

The Client must indicate on the delivery note, in the form of handwritten reservations accompanied by his/her signature, any anomaly concerning the delivery (damage, Product missing in relation to the delivery note, damaged parcel, broken Products, etc.).

This verification is considered to have been carried out once the Client, or a person authorised by the Client, has signed the delivery note.

The Client must then confirm these reservations to the carrier by registered letter no later than two working days following receipt of the Product(s) and send a copy of this letter by fax or ordinary mail to the Seller at the address indicated in the legal notices on the Site.

Return of Products

If the Products need to be returned to the Seller, a request for their return must be made to the Seller within 14 days of delivery. Any claim made outside this period will not be accepted. Product returns will only be accepted for Products in their original condition (packaging, accessories, instructions, etc.).

Provision of Services

The Services offered (tutorials, training or other content) will be made available in accordance with the terms and conditions specified to the Client at the time of the Order. The Company shall not be held liable for any interruption in the provision of the Service due to a communication error or failure on the part of the Client (e.g. incorrect access or identifiers not provided).

Article 14 – Delivery errors

The Client must notify the Seller on the day of delivery or, at the latest, on the first working day following delivery, of any claim of error in delivery and/or non-conformity of the Products in kind or in quality compared to the information given on the Sales Order form. Any claim made after this deadline will be rejected.

Complaints may be made, at the Client’s discretion:

by telephone on the following number: +33 (0) 7 81 77 88 25;
by e-mail to the following address: contact@deltavcreations.com.

Any claim not made in accordance with the rules set out above and within the time limits set shall not be taken into account and shall release the Company from any liability towards the Client.

Upon receipt of the complaint, the Company will assign an exchange number for the Product(s) concerned and will communicate this number to the Client by e-mail. A Product may only be exchanged once the exchange number has been allocated.

In the event of a delivery or exchange error, any Product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging, by registered mail, to the following address: Atelier Delta V Créations – Laura Sofia Urbina, 5 Amelia Earhart C1-307, 31400 Toulouse.

The cost of returning the goods shall be borne by the Seller.

Article 15 – Guarantee

The Seller guarantees the Customer against any lack of conformity of the Products and any hidden defect, resulting from a design fault or a fault in the supply of the said services, to the exclusion of any negligence or fault on the part of the Customer.

In any event, in the event that the Seller’s liability is accepted, the Seller’s guarantee will be limited to the amount paid by the Customer for the purchase of the Goods, exclusive of VAT.

Article 16 – Right of withdrawal

As the Buyer is a professional purchasing within the framework and for the needs of his profession, there is no need to apply the right of withdrawal provided for in the Consumer Code.

Article 17 –Access conditions

Site access

The Site is freely accessible to anyone with an Internet connection. The costs associated with this access (computer equipment, software, Internet connection) remain entirely at the User’s expense. The Company may not be held liable for any material damage that may result from use of the Site.

The User must ensure that he/she uses suitable, virus-free equipment and a recent and regularly updated browser in order to access the Site in good conditions. Users are solely responsible for ensuring that their computer equipment and Internet connection are working properly in order to browse the Site and use the associated Services.

Access to the Personal Space

The Identifiers required to access the Personal Space will be provided by the Company. A valid e-mail address is essential to guarantee transmission of these Identifiers.

In the event of non-receipt or loss of the Identifiers, the Customer must contact the Company to request a reset, which will be carried out within 48 hours.

Service access

The Identifiers required to access the Service will be provided by the Company within a maximum of 24 hours following confirmation of the Order, subject to approval of payment by the Client’s bank. A valid e-mail address is essential to guarantee transmission of these Identifiers.

The terms and conditions of access to the Service may be modified in accordance with the provisions relating to the right of withdrawal, as set out in the GTCS and the regulations in force.

In the event of non-receipt or loss of the Identifiers, the Client must contact the Company to request a reset, which will be carried out within 48 hours. Once the Identifiers have been transmitted or reset, the Company may not be held liable for any temporary unavailability of the Service attributable to this delay.

To benefit from the Services, the Client must have an active user account on the Site, requiring Identifiers (user name and password) to access his/her Personal Space.

Identifiers: Use and Confidentiality

The Identifiers transmitted by the Company are strictly personal and confidential and may not be transferred to third parties. The Client undertakes to use the Services exclusively for personal purposes and shall refrain from reselling, sharing or renting them, in whole or in part. This prohibition includes in particular the Content and Products delivered as part of the Order. The Client shall be liable for any improper, fraudulent or unauthorised use of the Identifiers and must inform the Company as soon as possible in the event of loss or theft.

In the event of non-compliance with the conditions of access, the Company reserves the right to suspend or block access to the Service without prior notice or compensation.

Limitation of Access Rights

By default, each subscription entitles the Client to individual access to the Service, valid for a single person, regardless of the number of establishments or employees attached to the Client. If more than one person is to have access to the Services, the Client must take out separate subscriptions for each of them, unless otherwise stipulated in the contract.

Maintenance outage

The Company reserves the right to temporarily suspend or limit access to the Site and the Services, in particular for maintenance operations or updates. These interruptions may occur without prior notice and shall not entitle the Client to any compensation.

Limits of liability

The Company makes every effort to ensure reliable and continuous access to the Site and the Services, but it has no obligation of result in this respect. It may not be held liable for interruptions due to technical malfunctions (servers, network, etc.) or to events beyond its control.

The Company may not be held liable for any direct or indirect damage, loss or expense resulting from the use of the Site, or from the impossibility of using it, or from malfunctioning, interruption due to maintenance or any other cause, or from the use of the Internet network, such as loss of data, intrusion, virus, break in service or other involuntary problems. Furthermore, the Company may not be held liable, to the extent permitted by law, for any direct damage, in particular immaterial damage, or indirect damage that may result from access to the Site or inappropriate use of the Site or the content of the Training Courses by the Client or the Beneficiary.

The Company endeavours to guarantee the accuracy of the information accessible via its Site. However, it cannot guarantee that it is accurate, complete or up-to-date. The Company declines all responsibility for the content of third-party websites to which the Site may refer via links. Access to these external sites is the sole responsibility of the Client and the Beneficiary.

The Company may not be held liable for the non-performance or improper performance of any of its obligations in respect of the provision of a Service or Training if this is the result of a case of force majeure or the act or omission of the Client or the Beneficiary, the unforeseeable and insurmountable act of a third party, or an obstacle beyond the Company’s control, which the Company could not reasonably foresee at the time of confirmation of the Client’s Order, and the consequences of which cannot reasonably be avoided or overcome by the Company.

Responsible use and relations with third-party platforms

The Client is also required to comply with the terms of use of third-party platforms accessible as part of the Services, for example, and without this list being exhaustive: Vimeo. The Company declines all liability in the event of any dispute or banning of the Client by these third parties.

Article 18 – Force majeure and Suspension of Obligations

Definition and Effects

Any event beyond the reasonable control of the parties, making the performance of their contractual obligations impossible or abnormal, is considered to be force majeure or a fortuitous event. Such events shall result in the immediate suspension of the obligations of the parties concerned. The Company will inform the Client as soon as possible of the occurrence of this event and its estimated duration.

Obligations affected by force majeure may be partially or totally suspended. In the event of a confirmed definitive impediment, a total or partial refund may be granted, in proportion to the services not performed.

The following are considered to be cases of force majeure, without this list being exhaustive:

Natural disasters: earthquakes, floods, storms, fires, lightning;
Epidemics or pandemics;
Strikes and industrial disputes inside or outside the Company;
Blockage of means of transport or supply;
Interruption or malfunction of telecommunications or energy networks;
Acts of war, terrorism or any other circumstance beyond the reasonable control of the parties.

The facts and circumstances considered as force majeure also include those recognised by the jurisprudence of the competent courts.

Notification and consultation

The party invoking force majeure must notify the other party as soon as the event occurs, specifying its impact on the performance of the contractual obligations. The parties will meet to assess the consequences of the event and determine, if possible, the conditions under which the contract may be continued.

If the event persists for more than three months, either party may terminate the contract ipso jure, without compensation, by sending written notice to the other party.

Incapacity for work

In the event of the inability to work of one or more of the people responsible for carrying out the Service (illness, accident, family leave, etc.), the Company may temporarily suspend the service or replace the people concerned. This suspension will not give rise to any compensation for the Client.

The Company undertakes to inform the Client within a reasonable time of the situation and, as far as possible, of its foreseeable duration. Only a definitive impediment may give rise to a refund proportional to the services not carried out.

Limits of Liability in the Event of Force Majeure

The Company cannot be held responsible for any malfunctions caused by external events, in particular:

Technical failures of the Internet network, telecommunications or software solutions;
Temporary unavailability of the Site or Service resulting from technical hazards inherent in the Internet or mobile network.

The Client acknowledges that he/she has been informed of the risks and hazards associated with the use of the Internet and communication networks. Consequently, the Client waives the right to hold the Company liable for any unavailability, slowdowns or interruptions due to these causes, unless the Company is demonstrably negligent.

Payments in the event of Force Majeure

Clients expressly accept that the occurrence of a case of force majeure may not be invoked to postpone or refuse payment due for a Service already provided or in the process of being provided. Similarly, force majeure may not be used to justify a refusal to deliver a validated Order.

Article 19 – Intellectual property rights

Ownership of Rights

The Company remains the sole owner of all intellectual property rights relating to the Site, the Products and the Services. All content, creations and elements distributed as part of the Services or available on the Site are protected by French laws and international conventions in force in terms of intellectual property.

These intellectual property rights include, but are not limited to, the following:

Artistic creations, works, accessories, jewellery, embroidery models and digital embroidery patterns;
Texts, images, illustrations, videos, graphics, logos, icons, sounds and software;
Educational tools and materials transmitted as part of the Services, such as documents, tutorials and training;
The brands, logos, designs, models, advertising materials, products, representation of their products, patents, business secrets, know-how, etc. and more generally all the intellectual property rights relating to their creations and distinctive signs.

All these elements are the exclusive property of Delta V Créations – Laura Sofía Urbina EI, creator and manager of the brand.

Any reproduction, representation, modification, distribution or use, in whole or in part, in any form whatsoever, without the prior written authorisation of the owner, is strictly prohibited and may result in legal action.

Any unauthorised use of these signs may give rise to legal proceedings and the termination of rights of access to the Service, without prejudice to any damages that may be claimed.

Prohibitions and Restrictions of Use

Access to the Site or the Services does not confer any intellectual property rights on Users and/or Clients. Any reproduction, representation, modification, distribution or use, even partial, of these elements, by any process or medium whatsoever, is prohibited without the prior written authorisation of the Company.

The Client and the Beneficiary are formally prohibited from using the Protected Elements in any country, for any reason whatsoever (including as a commercial reference) and in any manner whatsoever, without the prior written authorisation of the Company.

No right or title to the Protected Items made available to the Client and/or the Beneficiary or to which the latter may have access during the Services and/or Training (including, but not limited to, samples, paper documents such as drawings, embroidery kits, study pieces, course presentations, technical memos and any other educational support or content) is transferred to the Client and/or the Beneficiary by virtue of these GTCS.

The Client and the Beneficiary are only authorised to use the Protected Items for strictly personal purposes and in the context of participation in the Training Courses, to the exclusion of any professional or commercial use.

The Client and the Beneficiary are formally prohibited from using the Company’s embroidery kit models for commercial purposes, in particular for demonstrations, publications or any other medium (website, social networks, etc.), without the Company’s prior written authorisation.

Unauthorised use may result in:

Immediate and unannounced interruption of access to the Service concerned;
Legal proceedings, in particular for counterfeiting.

Terms of Use of Content and Services

In return for payment for the Services, the Client is granted a strictly personal, non-transferable and non-exclusive right to use the Content and methods transmitted. This right is limited to the duration of the Service subscribed to and solely within the scope of the use defined at the time of the Order.

In this respect, the Client undertakes:

Not to share, transfer or exploit the content of the Service on behalf of others (employees, third parties, relatives, etc.);
Not to transmit or divulge the contents of the Service, or their login details, in any form whatsoever.

The Client will be held responsible for any unauthorised use of the Content or the Identifiers, and guarantees compliance with these obligations by his employees or associates who may access the Services.

Violation of rights

In the event of infringement of the Company’s intellectual property rights, the Company reserves the right to immediately terminate the Client’s access to the Service concerned, without prior notice or compensation, and to take any legal action necessary to protect its rights.

In the event of infringement of the Company’s rights, the Company may claim damages covering all losses suffered, particularly in the event of unauthorised commercial use.

Article 20 – Referential Client Use

Referred Clients

The Company may seek the consent of Clients in order to name them as beneficiaries of the Services. With their explicit consent, the Company may:

Mention their name and their opinion of the Goods and Services;
Describe in an objective manner the nature of the Goods or Services provided.

This information may be used in the Company’s internal or external communications (advertising, promotional documents, commercial proposals, website, etc.), or to meet legal, regulatory or accounting obligations.

Article 21 – Use of testimonies and contributions

Rights of Use of Client Contributions

When a Client sends written material, videos, photographs or any other content to the Company to describe their experience or share an opinion, they grant the Company the following rights:

Use of the content for promotional or commercial purposes, in particular as a reference;
Adaptation, reproduction and distribution of the content on all media (website, social networks, promotional documents, etc.).

The content concerned, including screenshots of publications on social networks, may be used without the Client being entitled to claim any remuneration. The exploitation rights are granted for the lifetime of the Client plus 70 years, and cover worldwide use.

The Company also reserves the right to request specific authorisations for any unforeseen or one-off use of Client contributions.

Article 22 – Information Technology and Civil Liberties, Data Protection

The personal data supplied by the Client is required to process the Order and to issue invoices.

It may be communicated to the Seller’s partners responsible for the execution, processing, management and payment of Orders.

The processing of information communicated via the Site has been declared to the CNIL.

Clients have a permanent right of access, modification, rectification and opposition with regard to information concerning them. This right may be exercised under the terms and conditions defined on the Site.

For further information on the protection of personal data, please refer to the Site’s Privacy Policy, which can be accessed from the ‘Privacy Policy’ section.

Article 23 – Partial non-validation

If one or more of the stipulations of these GCTS are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.

Article 24 – Non-waiver

The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these GTCS shall not be interpreted for the future as a waiver of the obligation in question.

Article 25 – Title

In the event of any difficulty of interpretation between any of the headings appearing at the beginning of the clauses and any of the clauses, the headings will be declared non-existent.

Article 26 – Language of the Contract

These GTCS are written in French. Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

Translations are provided for information purposes only to facilitate understanding by non-French-speaking Clients, but do not constitute a contractual document.

Article 27 – Applicable law

The GTCS and all purchase and sale transactions referred to therein are governed by French law. The competent court is the court of law.

This applies to both substantive and formal rules. In the event of a dispute or claim, the Client shall first contact the Seller to obtain an amicable solution.

Article 28 – Protection of personal data

The Company respects the privacy of its Users and Clients. It undertakes to ensure that the collection and automated processing of their data – for the purposes of managing contracts and Orders, providing and improving the Site, Products and Services, commercial prospecting and handling disputes – complies with the General Data Protection Regulation (RGPD) and the French Data Protection Act (loi Informatique et Libertés) in its latest version.